We’re sorry that you are experiencing problems listening to SoloPianoChristmas.com. We appreciate your patience and promise to offer the best support we can… however please keep in mind that we are musicians, not tech gurus!

Please follow the troubleshooting steps below. If you still have problems, please contact us.

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My iPhone/iPad only plays one song and then stops.

If your iPhone or iPad goes to the lock screen (screen dims or sleeps), it won’t trigger the start of the next song. Unfortunately, this is a limitation that Apple has on iOS for the type of HTML5 player that we are using. If you want to listen on an iPhone or iPad, you can change the lock screen settings by going to Settings -> Display & Brightness and increase the Auto-Lock to a higher number of minutes. If you select “Never” as an option, your phone will never go to sleep and our music player will play uninterrupted from track to track. However, if you choose the “Never” option remember to switch it back to a finite number of minutes so that your phone will dim/sleep. You don’t want to leave your phone set to never sleep.

I don’t hear any music on the Listen page.

This can happen for a number of reasons, which we will outline below. Please check each of the bullet points below:

Press Play: If you are on a mobile device, press the Play button on the player.

Volume Check: Is the volume turned up on your computer?

Browser Check: While the player should work on most web browsers, there are many browsers out there and its possible that the one you are using is having a problem. Try using a different one. Examples of browsers are Firefox, Google Chrome, Safari, and Internet Explorer. Try switching browsers to see if that is causing the problem. You may need to update your browser to a newer version.

Web Filter Issues: Are you trying to listen at work? Many employers will block online radio streams to minimize network traffic. It is possible that the web filters you have at work are blocking traffic for the Amazon S3 servers that we are using. If your player isn’t playing, then it is very possible that your workplace has a filter in place that’s blocking it. If you know someone at your work’s technology office or helpdesk you may want to ask them if Amazon S3 is being blocked and see if they can un-block it.

Sound Skipping, Buffering, Starting and Stopping…

If you’re experiencing this problem, it means there is insufficient bandwidth available to stream our music. The network is congested or, possibly, a server somewhere between you and the Amazon S3 servers is slowing things down. So essentially, there is a data bottleneck somewhere. As our stream is already at a pretty low bit rate, if you experience this problem, unfortunately the only thing you can do is wait and try again later.

I still can’t hear any music but would really like to listen.

Please contact us and we’ll do our best to help you. Again, we’re musicians not tech gurus and regretfully we may not be able to help you solve the streaming issue. But there are other options available! You can order one of our our “Christmas Whisperings” CDs and listen to our music on a CD player. You can download our music from iTunes or Amazon and listen to it on your iPod or other MP3 device. Each artist you hear on SoloPianoChristmas.com has CDs and MP3s available for purchase. Use the convenient links on our Music page to connect you.